We hope you love your TESSE pieces, but if something isn't quite right, we're here to help.

Change of Mind Returns

We accept change-of-mind returns within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unused and unwashed
• In their original condition and packaging
• Accompanied by proof of purchase

For hygiene reasons, we cannot accept change-of-mind returns on bedding that has been used or washed.

How to Make a Return

Please email hello@tesse.com.au with your order number and the item you'd like to return. We'll be in touch with instructions on how to send it back.

Return postage for change-of-mind returns is the responsibility of the customer. We recommend using a tracked service, as we cannot guarantee receipt of parcels sent without tracking.

Once your return has been received and inspected, we'll process your refund to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your payment provider.

Exchanges

If you'd like a different print or product, we recommend returning your original item and placing a new order, subject to availability.