Shipping & Delivery

All TESSE orders are carefully packed and shipped from Melbourne, Australia.

Australian Shipping

We offer flat-rate standard shipping of $12 Australia-wide, with complimentary shipping on all orders over $250.

Dispatch & Delivery

We aim to dispatch orders within 1–3 business days. 

Once dispatched, standard delivery will take approximately 2–6 business days, depending on your location. Regional and remote deliveries may take longer.

Tracking Your Order

Once your order is on its way, you'll receive a shipping confirmation email with tracking details so you can follow its journey home.

International Shipping

We currently ship to Australia and New Zealand only, but hope to offer international delivery in the future.

Questions About Your Order?

If you need to update your delivery details or have any questions about an order, please get in touch at hello@tesse.com.au as soon as possible.

If your parcel is delayed, lost or arrives damaged, please contact us and we'll help resolve it.

Returns & Exchanges

We hope you love your TESSE pieces, but if something isn't quite right, we're here to help.

Change of Mind Returns

We accept change-of-mind returns within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unused and unwashed

• In their original condition and packaging

• Accompanied by proof of purchase

For hygiene reasons, we cannot accept change-of-mind returns on bedding that has been used or washed.

How to Make a Return

Please email hello@tesse.com.au with your order number and the item you'd like to return. We'll be in touch with instructions on how to send it back.

Return postage for change-of-mind returns is the responsibility of the customer. We recommend using a tracked service, as we cannot guarantee receipt of parcels sent without tracking.

Once your return has been received and inspected, we'll process your refund to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your payment provider.

Exchanges

If you'd like a different print or product, we recommend returning your original item and placing a new order, subject to availability.

Caring for Your Linen

One of the lovely things about linen is that it only gets better with time. 

All TESSE bedding is made from 100% European flax linen and stonewashed for softness from the very beginning. With a little care, your linen will continue to soften with every wash and can be enjoyed for years to come.

Washing

• Machine wash on a gentle cycle at 30°C.

• Wash with similar colours.

• Use a mild liquid detergent, avoiding bleach.

• Avoid fabric softeners, as they can leave a coating on natural fibres.

• Don't overload your washing machine — linen likes a little room to move.

Drying

Line drying is best, preferably in the shade to help preserve the colour of your prints.

If using a tumble dryer, select a low heat setting.

Ironing

There's no need to iron your TESSE linen. We love its naturally relaxed texture and the soft creases that come with it.

If you prefer a smoother finish, iron or steam on a medium setting while the fabric is still slightly damp.

A Note on Natural Linen

As a natural fibre, linen may have small variations in texture, including the occasional slub. These are part of its character rather than imperfections.